Phenomena of Online Transportation Mode Choice as an Alternative Public Transport in South of Jakarta
DOI:
https://doi.org/10.53866/jimi.v2i5.192Keywords:
Online Transportation, Public Transportation, GojekAbstract
Online transportation has appeared quite attached to our ears in recent years. With increasingly advanced digital technology, many new platforms have emerged, such as Gojek, Grab, and others. This paper aims to find out the public's choice of online transportation in Jakarta amidst increasingly severe traffic jams. The method used in this study was carried out quantitatively by distributing questionnaires to 100 correspondents on social media. As a result, the level of importance of all online transport parameters is considered very important, with an average of 4.27. While the performance value obtained is slightly below 4.25, which means it is still considered satisfactory. So, the gap between performance and interest is manageable, only -0.02.
References
Azizah, A., & Adawia, P. R. (2018). Analisis perkembangan industri transportasi online di era inovasi disruptif (Studi Kasus PT Gojek Indonesia. Cakrawala-Jurnal Humaniora 18(2), 149-156.
Azzuhri, A. A., Syarafina, A., Yoga, F. T., & Amalia, R. (2018). Review of Integrative Business and Economics Research, 7. A Creative, Innovative, and solutive transportation for Indonesia with its setbacks and how to tackle Them: a case study of the phenomenal GOJEK., 59-67.
Basalamah, J., Syahnur, M. H., Ashoer, M., & Bahari, A. F. (2020). Consumer Behavior in Online Transportation Services: A Systematic review of Business Strategies. Ilomata International Journal of Management,1(3), 134-144.
Carter, C. (2022). Provost's Undergraduate Research Scholarship. Revising Hotel SERVQUAL Amid COVID-19., 1.
Erica, D., & Al Rasyid, H. (2018). Pengaruh Kualitas Layanan Dan Pemanfaatan Teknologi Informasi Terhadap Kepuasan Dan Loyalitas Pelanggan Jasa Transportasi Online Di Jakarta. Jurnal Perspektif 16(2), 168-176.
Febrilia, I. (2019). Pengaruh kualitas pelayanan, harga dan citra merek terhadap kepuasan konsumen pengguna transportasi ojek online grab. JRMSI-Jurnal Riset Manajemen Sains Indonesia 10(1), 204-225.
Ikhsan, K. (2020). Technology acceptance model, social influence and perceived risk in using mobile applications: empirical evidence in online transportation in Indonesia. JDM (Jurnal Dinamika Manajemen), 127-138.
Indra, D., Regita, R., & Purba, J. T. (2019). Pengukuran kualitas pelayanan, harga dan customer value terhadap kepuasan pelanggan transportasi online bagi kaum millenial. Journal of Accounting and Management Innovation 3(1), 14-31.
Isradi, M., Andri, M. A., Rifai, I., & Mufhidin, A. (2022). The Effectiveness of Users of the People’s Crossing Bridge (JPO) at the Youth Center of the City of North Jakarta Administration during the COVID-19 Pandemic. ARRUS Journal of Engineering and Technology, 2(2), 92-105. https://doi.org/10.35877/jetech749
Jeeradist, T. (2021). In E3S Web of Conferences (Vol. 258, p. 02010). EDP Sciences. SERVQUAL and Kano’s model integrated to develop a conceptual model of airport terminal service implementation., 02010.
Mufhidin, A., Karimah, S., Isradi, M., & Rifai, A. I. (2022), Provision Impact Analysis of Motorcycle Exclusive Lanes on the Performance of Road Sections Using the Method MKJI 1997 and Vissim Software (Case Study of Margonda Road, Depok), International Journal of Entrepreneurship and Business Development) Vol 05 (02), pp 395-410
Luke, R., & Heyns, G. J. (2020). Transportation Research Procedia. An analysis of the quality of public transport in Johannesburg, South Africa using an adapted SERVQUAL model, 3562-3576.
Luo, X. G., Zhang, H. B., Zhang, Z. L., Yu, Y., & Li, K. (2019). IEEE Access, 7,. A new framework of intelligent public transportation system based on the internet of things. , 55290-55304.
Medeiros, R. M., Duarte, F., Achmad, F., & Jalali, A. (2018). Merging ICT and informal transport in Jakarta's ojek system. Transportation Planning and Technology, 41(3), 336-352.
Munandar, J. M., & Munthe, R. C. (2019). How technology affects behavioral intention (case study of online transportation in Indonesia and Thailand). The South East Asian Journal of Management., 1.
Murti, N. A. (2020). Analisis Usability Testing Pada Aplikasi Transportasi Online Untuk Mengukur Kepuasan Pengguna. JSiI (Jurnal Sist. Informasi) 7(1), 19.
Nova, D. D., & Widiastuti, N. (2019). Comm-Edu (Community Education Journal), 2(2). Pembentukan Karakter Mandiri Anak Melalui Kegiatan Naik Transportasi Umum, 113-118.
Priya, K. N., & Bhoomadevi, A. (2020). International Journal of Management (IJM), 11. Rater Model: An Assessment Among Health Insurance Patients., 12.
Putra, A. S. (2020). Efektifitas Sistem Jalan Underpass untuk Kota Pintar DKI Jakarta,. Jurnal Informatika Universitas Pamulang 5(3), 220-227.
Rifai, A. I., Hadiwardoyo, S. P., Correia, A. G., Pereira, P., & Cortez, P. (2015). The data mining applied for the prediction of highway roughness due to overloaded trucks. International Journal of Technology, 6(5), 751-761.
Rifai, A. I., Hadiwardoyo, S. P., Correia, A. G., Pereira, P., & Cortez, P. (2015). The data mining applied for the prediction of highway roughness due to overloaded trucks. International Journal of Technology, 6(5), 751-761.
Rifai, A.I., Prasetyo, E., Rhismono (2023). Analysis of Community Satisfaction Level on the Road Rehabilitation and Reconstruction Project (Learn from Palu Disasters Area). In: Kristiawan, S.A., Gan, B.S., Shahin, M., Sharma, A. (eds) Proceedings of the 5th International Conference on Rehabilitation and Maintenance in Civil Engineering. ICRMCE 2021. Lecture Notes in Civil Engineering, vol 225. Springer, Singapore. https://doi.org/10.1007/978-981-16-9348-9_27
Safrizal, E. A., Gaol, F. L., & Warnars, H. L. (2022). International Journal of Mechanical Engineering. The National Public Transportation Driver Behavior, 2.
Sanny, L. L., Claudia, R., & Widarman, B. (2019). The Customer Satisfaction of Online Transportation in Indonesia. In Journal of Physics: Conference Series, 1.
Silalahi, S. L., Handayani, P. W., & Munajat, Q. (2017). Service quality analysis for online transportation services: Case study of GO-JEK. . Procedia Computer Science, , 124, 487-495.
Simarmata, J., Sitorus, M. R., & Arubusman, D. A. (2018). The factors influencing passengers’ interest in using transportation services. TEM Journal, 8(3), 945.
Sitanggang, R., & Saribanon, E. (2018). Faktor-Faktor Penyebab Kemacetan di DKI Jakarta. Jurnal Manajemen Bisnis Transportasi dan Logistik 4(3), 289-296.
Sitasi, C., & Riyanto, V. (2019). Evaluasi Faktor Keberhasilan Sistem Informasi Transportasi Online Berbasis Mobile Dalam Perspektif Kepuasan Pelanggan. Informatika 21(2), 197-204.
Yeganeh, A. J., Hall, R. P., Pearce, A. R., & Hankey, S. (2018). Journal of Transport and Land Use. A social equity analysis of the US public transportation system based on job accessibility 11(1),, 1039-1056.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Muhammad Hasan, Andri Irfan Rifai, Endry Z. Djamal
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
