JULIANTY, R. R.; FARADILA, F. .; FEBRIANSYAH, M. .; HUSTIA, A. . The Impact of Chatbot Usage on Customer Satisfaction: an Empirical Study of Tokopedia Users. DAS CONFERENCE INTERNATIONAL SERIES, [S. l.], v. 5, p. 12–17, 2026. Disponível em: https://journal.das-institute.com/index.php/proceeding/article/view/1496. Acesso em: 20 aug. 2026.