The Role Of Work Stress And Professionalism As Mediators Of The Influence Of Work Shifts And Work Environment On The Welfare Of Pharmaceutical Personnel In Hospitals Throughout Kendari City

Abstract

The welfare of pharmaceutical personnel is an important aspect in maintaining the quality of service and patient safety in hospitals. This study aims to analyze the influence of work shifts and work environment on the welfare of pharmaceutical personnel with work stress and professionalism as mediation variables. The research uses a quantitative approach with an explanatory design. The research was carried out on pharmaceutical personnel at Bahteramas Hospital and Kendari City Hospital. The research sample amounted to 110 pharmaceutical personnel who were selected using the saturated sampling technique. Data were collected through questionnaires and analyzed using Partial Least Squares Structural Equation Modeling with the SmartPLS application. The results of the study showed that the work environment had a positive and significant effect on professionalism with a coefficient of 0.557 and on welfare of 0.354. Professionalism also had a positive and significant effect on welfare with a coefficient of 0.543. On the other hand, shift work has no significant effect on work stress, professionalism, or welfare. The work environment has no significant effect on work stress, while work stress has no significant effect on welfare. Professionalism partially mediates the influence of the work environment on welfare with an indirect influence coefficient of 0.302. The research model was able to explain 67.9 percent of the variation in the welfare of pharmaceutical personnel. The findings confirm that improving the work environment and strengthening professionalism need to be a priority for hospital management.