Improving Hospital Employee Performance Through Job Satisfaction And Organizational Commitment: The Mediating Role Of Work-Life Balance
Keywords:
Job Satisfaction, Organizational Commitment, Employee Performance, Work-Life Balance, Healthcare ManagementAbstract
This study aims to analyze the effect of job satisfaction and organizational commitment on employee performance with work-life balance (WLB) as a mediating variable at RSUI Mutiara Bunda Brebes. This research employed a quantitative approach using a survey method. The population consisted of 386 employees, while the sample of 197 respondents was determined using the Slovin formula with a 5% error rate and selected through simple random sampling. Data were collected through questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4 software. The results indicate that job satisfaction has a positive and significant effect on employee performance and work-life balance. Organizational commitment also has a positive effect on work-life balance, but does not significantly affect employee performance. Furthermore, work-life balance was found to have no significant effect on employee performance. The mediation analysis revealed that work-life balance was unable to mediate the relationship between job satisfaction and employee performance, as well as the relationship between organizational commitment and employee performance. These findings imply that employee performance in the healthcare sector is more strongly influenced by direct organizational and operational factors than by employees’ personal life balance. This study contributes to the development of human resource management literature, particularly regarding employee performance in healthcare institutions.
References
Afandi, P. (2024). Human resource management and employee performance. Raja Grafindo Persada.
Becker, T. E., Billings, R. S., Eveleth, D. M., & Gilbert, N. L. (2007). Foci and bases of employee commitment: Implications for job performance. Academy of Management Journal, 39(2), 464–482. https://doi.org/10.5465/256788
Falkoni, R. (2023). Pengaruh komitmen organisasi terhadap kinerja pegawai pada sektor pelayanan publik. Jurnal Manajemen Indonesia, 8(2), 112–121.
Farchan, F. (2016). Strategi MSDM dalam meningkatkan kinerja organisasi. Jurnal Pendidikan dan Ekonomi, 5(1), 42–55.
Greenhaus, J. H. (2011). Work-life balance: Concepts, theories, and implications for practice. Journal of Management, 37(6), 153–172.
Gunawan, A., Sari, N., & Putra, D. (2020). Organizational commitment and employee performance in healthcare organizations. International Journal of Management Studies, 15(3), 87–96.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). Sage Publications.
Huzain, M. (2021). Human resource management practices in healthcare organizations. Journal of Human Resource Studies, 9(1), 25–38.
Indrian, P., Rahmawati, D., & Setiawan, A. (2023). Pengaruh work-life balance terhadap kinerja pegawai rumah sakit. Jurnal Administrasi Kesehatan Indonesia, 11(1), 44–53.
Kantohe, M., & Sutarmin, S. (2017). Pengaruh kompetensi terhadap kinerja pegawai. Jurnal Ekonomi dan Bisnis, 6(2), 87–96.
Karyadi, A., & Tahalele, R. (2025). Job satisfaction and employee performance in healthcare institutions. Journal of Organizational Behavior, 14(2), 77–89.
Kaya, N., & Demirer, H. (2021). Work stress and employee performance in hospitals. Healthcare Management Review, 46(4), 301–312.
Khusnul, A. (2025). Work-life balance and job satisfaction among healthcare employees. Jurnal Manajemen Kesehatan, 10(1), 55–66.
Miner, J. B. (2016). Organizational behavior: Foundations, theories, and analyses. Oxford University Press.
Nurrohmat, A., & Lestari, D. (2021). Pengaruh kepuasan kerja terhadap kinerja pegawai. Jurnal Riset Manajemen, 12(1), 15–27.
Priyanto, H., Wulandari, S., & Azizah, N. (2025). Organizational commitment and work-life balance among hospital employees. International Journal of Human Resource Studies, 13(1), 66–79.
Putriana, R., & Maulina, A. (2020). Komitmen organisasi dan pengaruhnya terhadap kinerja pegawai. Jurnal Ilmu Manajemen, 8(3), 210–220.
Putri, A. (2024). Work-life balance dalam meningkatkan kesejahteraan pegawai rumah sakit. Jurnal Psikologi Industri dan Organisasi, 13(2), 98–110.
Ramadhani, F. (2024). Kepuasan kerja dan kualitas pelayanan kesehatan. Jurnal Administrasi Rumah Sakit Indonesia, 7(1), 34–45.
Rasak, A., Yusuf, M., & Hidayat, T. (2025). Work-life balance and employee well-being in healthcare services. Journal of Health Management, 18(2), 122–134.
Riyanti, D. (2024). Pengaruh kepuasan kerja terhadap kinerja pegawai sektor kesehatan. Jurnal Manajemen SDM, 9(1), 44–56.
Rizal, M., Siregar, H., & Kurniawan, A. (2023). Organizational commitment and employee loyalty. Jurnal Ekonomi Modern, 5(2), 75–88.
Rosandy, T. (2013). Pengaruh kepuasan kerja terhadap kinerja karyawan. Jurnal Manajemen Bisnis, 2(1), 45–54.
Sari, R., Wijaya, A., & Putra, E. (2023). Kepuasan kerja dan kinerja pegawai pada organisasi publik. Jurnal Ekonomi dan Manajemen, 11(2), 88–97.
Suhartini, S. (2024). Organizational commitment in public sector organizations. Jurnal Administrasi Publik, 15(1), 63–74.
Suryana, A. (2021). Hubungan kepuasan kerja dengan kinerja pegawai. Jurnal Manajemen dan Bisnis Indonesia, 7(2), 91–102.
Tinofirei, C. (2020). Employee performance measurement and organizational effectiveness. African Journal of Business Management, 14(5), 112–120.
Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior (Vol. 18, pp. 1–74). JAI Press.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Tria Putri Yani, Sutarmin Sutarmin
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
